Terms and Conditions

Introduction to Our Services

These Terms and Conditions explain how CatchBet Casino operates and what is expected of every player. The platform provides online casino games and related services to eligible users in Canada. Your use of the website, mobile applications, or any associated tools means you accept these rules in full. We recommend reviewing them regularly, as updates may occur.

Who Can Play

You must be at least the legal age of majority in your province or territory to create an account and place bets. The platform is intended only for personal, non-commercial entertainment. Residents of jurisdictions where online gambling is prohibited are not permitted to participate. It is your responsibility to confirm that using our services complies with local laws.

Account Registration and Verification

When opening an account, you must supply accurate and complete personal details. Only one account per person is allowed. We reserve the right to request additional documentation to verify your identity, age, and location at any time. Failure to provide requested information may result in account suspension or closure. Any winnings obtained through inaccurate or misleading account information may be forfeited.

Account Security

You are solely responsible for maintaining the confidentiality of your username, password, and any security questions. All activity conducted under your account is considered yours. Should you notice any unauthorized use, you must notify customer support immediately. We are not liable for losses arising from your failure to keep account details secure.

Deposits, Withdrawals and Financial Transactions

Deposits can be made using the payment methods displayed on the cashier page. Funds are available for play once the transaction is confirmed. Withdrawals are processed after successful identity verification and in accordance with applicable regulations. Processing times vary depending on the payment provider and verification status. We do not charge fees for standard transactions, though your financial institution may apply its own charges.

Before any withdrawal is approved, we may require supporting documents such as proof of identity, address, and payment method ownership. This helps protect both you and the platform from fraud. Large or unusual transaction patterns may trigger additional review under our anti-money laundering procedures.

Bonuses and Promotional Offers

Promotions are available from time to time and are governed by separate sets of rules that supplement these Terms and Conditions. Wagering requirements, game restrictions, time limits, and maximum withdrawal amounts apply to bonus funds. Any attempt to abuse bonus offers, including creating multiple accounts to claim the same promotion, will result in the bonus and associated winnings being voided.

Game Rules and Fairness

Every game on our platform operates according to published rules that can be viewed before play. Outcomes are determined by certified random number generators. We do not tolerate the use of bots, scripts, or any form of artificial advantage. You agree to play fairly and accept the results as final.

Prohibited Activities

Certain behaviours are strictly forbidden. These include, but are not limited to, fraudulent activity, collusion with other players, chargeback abuse, offensive language toward staff or other users, and attempts to manipulate software or promotions. Engaging in any prohibited conduct may lead to immediate account closure, forfeiture of remaining balance, and reporting to relevant authorities where appropriate.

Responsible Gambling

We take player wellbeing seriously and provide tools to help you manage your gaming activity. These include deposit limits, loss limits, session time reminders, and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to use these features or contact our customer support team for guidance. Additional resources are available through Canadian responsible gambling organizations.

Limitation of Liability

To the maximum extent permitted by law, CatchBet Casino and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the amount you have paid to us in the preceding twelve months. We make no guarantees regarding uninterrupted access, error-free operation, or the accuracy of information displayed on the site.

Changes to These Terms

We may revise these Terms and Conditions at any time. The updated version will be posted on this page with the effective date. Your continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not agree with any modifications, you should stop using the services and close your account.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Canada and the specific province or territory in which you reside. Any disputes that cannot be resolved directly between us will be subject to the exclusive jurisdiction of the appropriate Canadian courts.

If you have questions about these Terms and Conditions, please contact our customer support team through the live chat or email options available on the website.